# Help Center | Cakemail

> Documentation files for Large Language Models

## Documentation

- [Welcome to the Help Center](/en/introduction.md): Guides, best practices, and answers to help you get the most out of the platform.
- [Example page](/en/example.md)
- [Email Marketing Best Practices](/en/best-practices.md)
- [Working as a partner](/en/guides/working-as-a-partner.md)
- [Using webhooks](/en/guides/using-webhooks.md)
- [Using templates](/en/guides/using-templates.md)
- [Sending your first campaign](/en/guides/sending-your-first-campaign.md)
- [Email configuration](/en/guides/sending-emails-smtp.md)
- [Sending emails via REST API](/en/guides/sending-emails-rest-api.md)
- [Python and PHP Next-gen API clients](/en/guides/next-gen-api-v10A.md)
- [MCP Server (beta)](/en/guides/mcp-server.md)
- [Managing your users](/en/guides/managing-your-users.md)
- [Managing your contacts](/en/guides/managing-your-contacts.md)
- [Login to Cakemail Next-gen from inside your app](/en/guides/login-to-cakemail-next-gen-from-inside-your-app.md)
- [Getting Started on Cakemail API](/en/guides/getting-started-ng-api.md)
- [Getting started with Email API](/en/guides/getting-started-email-api.md)
- [Email API reference](/en/guides/email-api-reference.md)
- [Classic API compatibility](/en/guides/classic-api-compatibility.md): If you are currently using the Classic API and wish to migrate to Next-gen, please first consult the following table in order to properly assess the impact of your migration.
- [Automating your emails](/en/guides/automating-your-emails.md)
- [First Steps](/en/docs/first-steps.md)
- [Overview](/en/claude/overview.md)
- [Installation](/en/claude/installation.md)
- [Cakemail for Claude (beta)](/en/claude/cakemail-for.md)
- [Beta Notice](/en/claude/beta.md)
- [List Building Best Practices](/en/best-practices/list-building.md)
- [Getting Started with Email Marketing](/en/best-practices/getting-started.md)
- [Engagement Optimization Strategies](/en/best-practices/engagement-optimization.md)
- [Email Design Best Practices](/en/best-practices/email-design.md)
- [Email Deliverability Best Practices](/en/best-practices/deliverability.md)
- [Email Marketing Compliance & Legal Requirements](/en/best-practices/compliance-legal.md)
- [Advanced Email Marketing Strategies](/en/best-practices/advanced-strategies.md)
- [Understanding SPF, DKIM, and DMARC](/en/docs/senders/understanding-spf-dkim-dmarc.md): What these three email authentication standards are, in plain language, and how they help you reach the inbox.
- [Tracking and Bounce Domains](/en/docs/senders/tracking-and-bounce-domains.md): Align your tracking and bounce domains so your links are branded, your bounces are handled, and your test links work.
- [Adding a Sender](/en/docs/senders/managing-senders.md): Add and verify the name and email address your campaigns are sent from.
- [Getting Started with Senders and Authentication](/en/docs/senders/getting-started-authentication-senders.md): Set up your sender, authenticate your domain, and align tracking and bounce, in the right order.
- [Authenticating Your Domain](/en/docs/senders/authenticating-domains.md): Authenticate your sending domain so inbox providers trust your emails. A simple, step-by-step guide.
- [Adding DNS Records at Your Hosting Provider](/en/docs/senders/adding-dns-records.md): How and where to add the DNS records that authenticate your domain and align your tracking and bounce domains.
- [Using Merge Tags and Fallbacks](/en/docs/personalization/using-merge-tags-and-fallbacks.md)
- [Using Dynamic Content](/en/docs/personalization/using-dynamic-content.md)
- [Display Conditions](/en/docs/personalization/display-conditions.md): Show or hide a row in a campaign based on your contacts' attributes, using a simple [IF ...] / [ENDIF] condition. Display conditions work with attributes only, not tags.
- [Adding Merge Tags to a Campaign](/en/docs/personalization/adding-merge-tags-to-a-campaign.md)
- [Adding a Date Merge Tag](/en/docs/personalization/adding-a-date-merge-tag.md)
- [System Email Customization](/en/docs/partners/system-email-customization.md)
- [Managing Client Features](/en/docs/partners/managing-client-features.md)
- [Customizing Your Default Reseller Domain](/en/docs/partners/customizing-your-default-reseller-domain.md)
- [Client Template Sharing](/en/docs/partners/client-template-sharing.md)
- [Connecting your account with Zapier](/en/docs/integrations/connecting-cakemail-with-zapier.md)
- [Getting Started with the Email API](/en/docs/email-api/getting-started-with-the-email-api.md): What the Email API is for, and the steps to activate your account and start sending.
- [Working with Smart Templates](/en/docs/email-templates/working-with-smart-templates.md)
- [Saving Campaigns as Templates](/en/docs/email-templates/saving-campaigns-as-templates.md)
- [Managing Your Email Templates](/en/docs/email-templates/managing-email-templates.md): Find, preview, reuse, edit, and remove your saved email templates from My Email Templates.
- [Importing Your HTML Code](/en/docs/email-templates/importing-your-html-code.md)
- [Deleting a Template](/en/docs/email-templates/deleting-a-template.md)
- [Under Review Warnings](/en/docs/delivery-troubleshooting/under-review-warnings.md)
- [My Test Email Links Are Not Working](/en/docs/delivery-troubleshooting/test-email-links-not-working.md): Links in test emails expire after 15 minutes. Here's why, and how to keep them working longer.
- [Spam folder](/en/docs/delivery-troubleshooting/spam-and-promotions-tab.md)
- [Sender Reputation](/en/docs/delivery-troubleshooting/sender-reputation.md)
- [Role-based Emails](/en/docs/delivery-troubleshooting/role-based-emails.md)
- [Preventing Draft Loss in the Editor](/en/docs/delivery-troubleshooting/preventing-draft-loss.md): Why a newsletter draft can fail to save, and the best practices to protect your work in the editor.
- [Missing Emails](/en/docs/delivery-troubleshooting/missing-emails.md)
- [Image Display Issues](/en/docs/delivery-troubleshooting/image-display-issues.md)
- [Meeting Gmail and Yahoo Sender Requirements](/en/docs/delivery-troubleshooting/gmail-yahoo-sender-requirements.md): What Gmail and Yahoo require from senders, and how to comply so your emails keep reaching the inbox.
- [Feedback Loops](/en/docs/delivery-troubleshooting/feedback-loops.md)
- [Email Opens](/en/docs/delivery-troubleshooting/email-opens.md)
- [Email Deliverability](/en/docs/delivery-troubleshooting/email-deliverability.md)
- [Resolving Email Bounces](/en/docs/delivery-troubleshooting/email-bounces.md)
- [Domain Blacklisting](/en/docs/delivery-troubleshooting/domain-blacklisting.md)
- [Delivery Delays](/en/docs/delivery-troubleshooting/delivery-delays.md)
- [Account Suspensions](/en/docs/delivery-troubleshooting/account-suspensions.md)
- [Using the Email Designer](/en/docs/campaign-creation/using-the-email-designer.md)
- [Uploading to the File Manager](/en/docs/campaign-creation/uploading-to-the-file-manager.md)
- [Testing Your Campaign](/en/docs/campaign-creation/testing-your-campaign.md)
- [Integrating Survey Forms](/en/docs/campaign-creation/integrating-survey-forms.md)
- [Duplicating Campaigns](/en/docs/campaign-creation/duplicating-campaigns.md)
- [Deleting a Campaign Draft](/en/docs/campaign-creation/deleting-a-campaign-draft.md)
- [Creating Mobile and Desktop Campaign Versions](/en/docs/campaign-creation/creating-mobile-and-desktop-campaign-versions.md)
- [Creating Effective Preheaders](/en/docs/campaign-creation/creating-effective-preheaders.md)
- [Creating Campaigns](/en/docs/campaign-creation/creating-campaigns.md)
- [Creating A/B Test Campaigns](/en/docs/campaign-creation/creating-ab-tests-campaigns.md)
- [Creating UTM Tracking Links](/en/docs/campaign-creation/create-utm-tracking-links.md)
- [Adding Your Physical Address](/en/docs/campaign-creation/adding-your-physical-address.md)
- [Adding Unsubscribe Links](/en/docs/campaign-creation/adding-unsubscribe-links.md)
- [Adding RSS Feeds](/en/docs/campaign-creation/adding-rss-feeds.md)
- [Adding PDF Attachments](/en/docs/campaign-creation/adding-pdf-attachments.md)
- [Adding Anchor Links to Email Content with HTML](/en/docs/campaign-creation/adding-anchor-links-to-the-email-content-with-html.md)
- [Adding a Video to a Campaign](/en/docs/campaign-creation/adding-a-video-to-a-campaign.md)
- [Adding a Calendar Link to a Campaign](/en/docs/campaign-creation/adding-a-calendar-link-to-a-campaign.md)
- [Understanding Email Automation](/en/docs/automations/understanding-email-automation.md)
- [Tracking Customer Journeys with Custom Attributes](/en/docs/automations/tracking-customer-journeys-with-custom-attributes.md)
- [Creating an Automation with Branching Conditions](/en/docs/automations/creating-an-automation-with-branching-conditions.md)
- [Creating an Automated Welcome Email](/en/docs/automations/creating-an-automated-welcome-email.md)
- [Creating a Looping Automation](/en/docs/automations/creating-a-looping-automation.md)
- [Creating a Form](/en/docs/audience-building/working-with-forms.md): Prepare your list, build a subscription form, configure its fields and settings, brand it, then publish, embed, and test it end to end.
- [Subscription Confirmation Email Campaign](/en/docs/audience-building/subscription-confirmation-email.md)
- [Setting Up Your Subscriber Preference Center](/en/docs/audience-building/subscriber-preference-center.md): Let subscribers choose the content they want by managing interests on your list.
- [Setting a List's Default Sender and Language](/en/docs/audience-building/default-sender-address-and-language.md): Choose the sender and language used for a list's automated subscription emails and pages.
- [Customizing Subscription Redirection Pages](/en/docs/audience-building/customizing-subscription-redirection-pages.md): Replace the default opt-in and unsubscribe pages with your own branded pages.
- [Creating Pop-ups](/en/docs/audience-building/creating-popups.md): Build a pop-up subscription form, choose when and where it appears, and embed it on your website.
- [Creating Landing Pages](/en/docs/audience-building/creating-landing-pages.md): Build a standalone, hosted landing page with a focused goal, a form, and your own SEO and tracking.
- [Configuring reCAPTCHA on Your Forms](/en/docs/audience-building/configuring-recaptcha.md): Protect your subscription forms from bots with Google reCAPTCHA v3, and fix the most common reCAPTCHA errors.
- [Configuring and Personalizing Opt-In Emails](/en/docs/audience-building/configuring-opt-in-emails.md): Choose the sender, language, and template for your opt-in emails, and personalize them, while keeping the double opt-in confirmation link intact.
- [Using Tags to Track Engagement](/en/docs/audience/using-tags-to-track-engagement.md)
- [Updating Contact Information](/en/docs/audience/updating-contact-information.md)
- [Managing Your Suppression List](/en/docs/audience/suppression-lists.md)
- [Segmenting by Engagement](/en/docs/audience/segmenting-by-engagement.md)
- [Removing a Contact](/en/docs/audience/removing-a-contact.md)
- [Managing Contact Lists](/en/docs/audience/managing-contact-lists.md)
- [Importing Contacts into Your Lists](/en/docs/audience/importing-contacts-into-your-lists.md)
- [Exporting a Contact List](/en/docs/audience/exporting-a-contact-list.md)
- [Deleting Lists](/en/docs/audience/deleting-lists.md)
- [Creating Dynamic Segments](/en/docs/audience/creating-dynamic-segments.md)
- [Creating a Confirmation Campaign](/en/docs/audience/creating-a-confirmation-campaign.md): Send a one-click re-engagement email that lets subscribers confirm their address is still active. A pre-filled, auto-submitting form updates two custom fields, no separate automation needed.
- [Contact Status](/en/docs/audience/contact-status.md)
- [Adding Attributes to Your List](/en/docs/audience/adding-attributes-to-your-list.md)
- [Protecting Your Information](/en/docs/billing/protecting-your-information.md)
- [Managing Your Billing](/en/docs/billing/managing-your-billing.md)
- [Information on security](/en/docs/billing/information-on-security.md)
- [Choosing Your Plan](/en/docs/billing/choosing-your-plan.md)
- [Creating Subject Lines with AI](/en/docs/ai/creating-subject-lines-with-ai.md)
- [Creating Email Preheaders with AI](/en/docs/ai/creating-email-preheaders-with-ai.md)
- [Creating Content with AI](/en/docs/ai/creating-content-with-ai.md)
- [Understanding Campaign Reports](/en/docs/analytics/understanding-campaign-reports.md)
- [Tracking Click Rate Activity](/en/docs/analytics/tracking-click-rate-activity.md)
- [Tracking Campaign Performance](/en/docs/analytics/tracking-campaign-performance.md)
- [Open Rates](/en/docs/analytics/open-rates.md)
- [Email Click Rates](/en/docs/analytics/email-click-rates.md)
- [Understanding Bounces, Complaints, and Unsubscribes](/en/docs/analytics/email-bounces.md)
- [Updating Your Organization Profile](/en/docs/account-settings/updating-my-company-profile.md)
- [Setting Your Timezone](/en/docs/account-settings/setting-your-timezone.md)
- [Didn't Get the Password Reset Email?](/en/docs/account-settings/reset-email-not-arriving.md): Requested a password reset but nothing arrived? Here are the common reasons the email doesn't reach you and how to restore access.
- [Personal Access Tokens](/en/docs/account-settings/personal-access-tokens.md): Create and manage Personal Access Tokens so your scripts, integrations, and tools can authenticate to the API with scoped, revocable access instead of your password.
- [Setting Up Multi-Factor Authentication (MFA)](/en/docs/account-settings/multi-factor-authentication-mfa.md)
- [Your Account Panel: Client ID and Usage](/en/docs/account-settings/finding-your-client-id.md): Find your Client ID (account number) and check your usage: contacts, emails sent, and billing cycle.
- [Exporting Your Data](/en/docs/account-settings/exports.md): Find and download your contact and campaign report exports from the Exports center.
- [Configuring Your Brand](/en/docs/account-settings/configuring-your-brand.md)
- [Changing Your Account Language](/en/docs/account-settings/changing-your-language.md): Switch the language of your account interface, then reload to apply it.
- [Troubleshooting Sign-In Problems](/en/docs/account-settings/cant-sign-in.md): Can't sign in to your account? Work through the most common causes — wrong email, forgotten password, security blocks, or a suspended account — and learn when to contact Support.
- [Canceling Your Account](/en/docs/account-settings/canceling-your-account.md)
- [Adding and Editing Users](/en/docs/account-settings/adding-and-editing-users.md)
- [Why Purchased Email Lists Hurt Your Business](/en/best-practices/list-building/why-purchased-email-lists-hurt-your-business.md)
- [List Hygiene: Maintaining a Healthy Email Database](/en/best-practices/list-building/list-hygiene-maintaining-a-healthy-email-database.md)
- [How to Build Your Email List the Right Way](/en/best-practices/list-building/how-to-build-your-email-list-the-right-way.md)
- [Email List Growth: Strategies to Attract New Subscribers](/en/best-practices/list-building/email-list-growth-strategies-to-attract-new-subscribers.md): Practical ways to turn website visitors and engaged readers into email subscribers.
- [Double Opt-in: How to Build Higher Quality Email Lists](/en/best-practices/list-building/double-opt-in-how-to-build-higher-quality-lists.md)
- [Building a Quality Email List: Best Practices](/en/best-practices/list-building/building-a-quality-email-list-best-practices.md)
- [Glossary of Email Marketing Terms](/en/best-practices/getting-started/glossary-of-email-marketing-terms.md)
- [Email Marketing Fundamentals: A Beginner's Guide](/en/best-practices/getting-started/email-marketing-fundamentals-a-beginners-guide.md)
- [Creating Your First Email Template: A Beginner's Guide](/en/best-practices/getting-started/creating-your-first-email-template-a-beginners-guide.md)
- [Benefits of Using an Email Marketing Provider](/en/best-practices/getting-started/benefits-of-using-an-email-marketing-provider.md)
- [Re-engagement Campaigns: Win Back Inactive Subscribers](/en/best-practices/engagement-optimization/re-engagement-campaigns-win-back-inactive-subscribers.md)
- [Optimal Send Times and Frequency: Maximize Email Engagement](/en/best-practices/engagement-optimization/optimal-send-times-and-frequency-maximize-engagement.md)
- [How to Increase Email Engagement: Proven Strategies](/en/best-practices/engagement-optimization/how-to-increase-email-engagement-proven-strategies.md)
- [How to Improve Email Open Rates: Expert Tips](/en/best-practices/engagement-optimization/how-to-improve-email-open-rates-expert-tips.md)
- [Email Subject Line Best Practices](/en/best-practices/engagement-optimization/email-subject-line-best-practices.md)
- [Email Marketing Benchmarks: What Are Good Open, Click, and Bounce Rates?](/en/best-practices/engagement-optimization/email-marketing-benchmarks-what-are-good-open-rates.md)
- [Why Image-only Emails Hurt Deliverability and Engagement](/en/best-practices/email-design/why-image-only-emails-hurt-deliverability-and-engagement.md)
- [Email Design Checklist](/en/best-practices/email-design/email-design-checklist.md)
- [Email Design: Balancing Text and Images for Better Results](/en/best-practices/email-design/email-design-balancing-text-and-images-for-results.md)
- [Why You Should Use Your Own Domain for Email Sending](/en/best-practices/deliverability/why-you-should-use-your-own-domain-for-sending.md)
- [How to Reduce Spam Complaints: Prevention Strategies](/en/best-practices/deliverability/how-to-reduce-spam-complaints-prevention-strategies.md)
- [How to Avoid Spam Traps and Protect Your Sender Reputation](/en/best-practices/deliverability/how-to-avoid-spam-traps-and-protect-your-reputation.md)
- [Email Deliverability Optimization: Complete Guide](/en/best-practices/deliverability/email-deliverability-optimization-complete-guide.md)
- [Dedicated IP Addresses: When and Why You Need One](/en/best-practices/deliverability/dedicated-ip-addresses-when-and-why-you-need-one.md)
- [Choosing the Right Sender Email Address](/en/best-practices/deliverability/choosing-the-right-sender-email-address.md)
- [Avoiding 'noreply@' Email Addresses](/en/best-practices/deliverability/avoiding-noreply-email-addresses.md)
- [Why You Should Never Sell Your Email List](/en/best-practices/compliance-legal/why-you-should-never-sell-your-email-list.md)
- [Required Email Content for Legal Compliance](/en/best-practices/compliance-legal/required-email-content-for-legal-compliance.md)
- [Permission-based Email Marketing: Why It Matters](/en/best-practices/compliance-legal/permission-based-email-marketing-why-it-matters.md)
- [Global Email Compliance: Understanding Anti-spam Laws](/en/best-practices/compliance-legal/global-email-compliance-understanding-anti-spam-laws.md)
- [GDPR and Email Marketing: What You Need to Know](/en/best-practices/compliance-legal/gdpr-and-email-marketing-what-you-need-to-know.md)
- [Email Permission: Legal Requirements and Best Practices](/en/best-practices/compliance-legal/email-permission-legal-requirements-and-best-practices.md)
- [CASL Compliance: Canada's Anti-Spam Law](/en/best-practices/compliance-legal/casl-compliance-canadas-anti-spam-law-explained.md)
- [CAN-SPAM Compliance: Essential Requirements](/en/best-practices/compliance-legal/can-spam-compliance-essential-requirements.md)
- [Sending Email Campaigns: Tips and Recommendations](/en/best-practices/advanced-strategies/sending-email-campaigns-tips-and-recommendations.md)
- [How to Change Your Sender Email Address Successfully](/en/best-practices/advanced-strategies/how-to-change-your-sender-email-address.md)
- [Email Sender Reputation: How to Build and Maintain It](/en/best-practices/advanced-strategies/email-sender-reputation-how-to-build-and-maintain.md)
- [Email Content Strategy: Planning Successful Campaigns](/en/best-practices/advanced-strategies/email-content-strategy-planning-successful-campaigns.md)
- [you may have to install `requests`:  python -m pip install requests](/en/api/guides/getting-started-ng-api.md)
- [Next-gen API v1.9](/en/api/changelog/next-gen-api-v19.md)
- [Next-gen API v1.8](/en/api/changelog/next-gen-api-v18.md)
- [Next-gen API v1.7](/en/api/changelog/next-gen-api-v17.md)
- [Next-gen API v1.6](/en/api/changelog/next-gen-api-v16.md)
- [Next-gen API v1.5](/en/api/changelog/next-gen-api-v15.md)
- [Next-gen API v1.4](/en/api/changelog/next-gen-api-v14.md)
- [Next-gen API v1.3](/en/api/changelog/next-gen-api-v13.md)
- [Next-gen API v1.2](/en/api/changelog/next-gen-api-v12.md)
- [Next-gen API v1.18](/en/api/changelog/next-gen-api-v118.md)
- [Next-gen API v1.17](/en/api/changelog/next-gen-api-v117.md)
- [Next-gen API v1.15](/en/api/changelog/next-gen-api-v115.md)
- [Next-gen API v1.14](/en/api/changelog/next-gen-api-v114.md)
- [Next-gen API v1.13](/en/api/changelog/next-gen-api-v113.md)
- [Next-gen API v1.12](/en/api/changelog/next-gen-api-v112.md)
- [Next-gen API v1.11](/en/api/changelog/next-gen-api-v111.md)
- [Next-gen API v1.10](/en/api/changelog/next-gen-api-v110.md)
- [Next-gen API v1.1](/en/api/changelog/next-gen-api-v11.md)
- [Python and PHP Next-gen API clients](/en/api/changelog/next-gen-api-v10A.md)
- [Next-gen API v1.0](/en/api/changelog/next-gen-api-v10.md)
- [Next-gen API v1.9](/en/resources-support/changelog/next-gen-api-v19.md)
- [Next-gen API v1.8](/en/resources-support/changelog/next-gen-api-v18.md)
- [Next-gen API v1.7](/en/resources-support/changelog/next-gen-api-v17.md)
- [Next-gen API v1.6](/en/resources-support/changelog/next-gen-api-v16.md)
- [Next-gen API v1.5](/en/resources-support/changelog/next-gen-api-v15.md)
- [Next-gen API v1.4](/en/resources-support/changelog/next-gen-api-v14.md)
- [Next-gen API v1.3](/en/resources-support/changelog/next-gen-api-v13.md)
- [Next-gen API v1.23](/en/resources-support/changelog/next-gen-api-v123.md)
- [Next-gen API v1.22](/en/resources-support/changelog/next-gen-api-v122.md)
- [Next-gen API v1.2](/en/resources-support/changelog/next-gen-api-v12.md)
- [Next-gen API v1.19](/en/resources-support/changelog/next-gen-api-v119.md)
- [Next-gen API v1.18](/en/resources-support/changelog/next-gen-api-v118.md)
- [Next-gen API v1.17](/en/resources-support/changelog/next-gen-api-v117.md)
- [Next-gen API v1.15](/en/resources-support/changelog/next-gen-api-v115.md)
- [Next-gen API v1.14](/en/resources-support/changelog/next-gen-api-v114.md)
- [Next-gen API v1.13](/en/resources-support/changelog/next-gen-api-v113.md)
- [Next-gen API v1.12](/en/resources-support/changelog/next-gen-api-v112.md)
- [Next-gen API v1.11](/en/resources-support/changelog/next-gen-api-v111.md)
- [Next-gen API v1.10](/en/resources-support/changelog/next-gen-api-v110.md)
- [Next-gen API v1.1](/en/resources-support/changelog/next-gen-api-v11.md)
- [Next-gen API v1.0](/en/resources-support/changelog/next-gen-api-v10.md)