Why this matters
You manage your plan, payment method, and billing details in your billing portal (powered by Stripe). This is where you add the credit card you'll be charged on, update your billing information, and review your current subscription.
Reaching your billing
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In the left menu, go to Settings ▸ Plans & Billing.
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At the top right of the page, next to your current plan, click View Billing & Payment Info to open the billing portal.
You can go back to your account at any time using Return to [your account] at the top left of the portal.
In the billing portal
The portal has three sections.
Add or update your payment method
Under Payment method, click + Add payment method and enter your credit card details. This is the card you'll be billed on. To change it later, come back here and update it.
Update your billing information
Under Billing information, click Update information to edit the Name, Email, and Billing address shown on your invoices.
Review your subscription
Under Current subscription, you can see your plan, your next billing date, and your next estimated payment. Open details to see the line items.
Choosing or changing your plan
To change plans, select the plan you want, click Continue, then Confirm. Your account is activated with the matching limits and billed monthly on that date.
You can upgrade up to 75,000 contacts yourself. To add more, contact our Support team. If you downgrade after your list has decreased, your plan can be changed and next month's bill is prorated.
How your contact count affects billing
When a contact is deleted or unsubscribes, it is removed from your list immediately, but the contact count used for billing updates only at the start of the next billing cycle.
Example:
- October 1: 10,000 contacts
- October 10: 500 contacts deleted
- Billing stays based on 10,000 contacts until November 1, when it recalculates to 9,500.
When a payment fails
If a recurring payment is declined — an expired or maxed-out card, a bank block, or insufficient funds — the charge stays unpaid, and your account can be limited or paused until it's settled. Here's how to fix it:
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Update your payment method. In the billing portal, under Payment method, add or update your credit card (see Add or update your payment method above).
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If it still shows "failed" after you've updated your card, the declined charge does not always retry on its own. Contact our Support team and ask them to retry the charge and confirm your plan limits have been restored.
Keeping a valid card on file avoids involuntary interruptions: an unpaid invoice can pause your sending or downgrade your account until it's resolved.
Canceling your subscription
You start a cancellation from your billing, which opens a support request on your behalf. Our Support team confirms your intention before any change is made. See Canceling your account for the full process (cancel vs downgrade, timing, and what you'll be asked).
Troubleshooting
Unable to upgrade plan
- Check that your payment method is valid and up to date.
- Check for any unpaid invoices.
- Contact Support if you're upgrading beyond 75,000 contacts.
Payment failure
- Update your credit card in the billing portal.
- Make sure sufficient funds are available.
- Check with your bank for transaction blocks.
Plan changes not reflecting
- Allow up to 24 hours for changes to take effect.
- Clear your browser cache and refresh the page.
- Log out and back in to see updated limits.
Billing portal access issues
- Try a different browser or a private window.
- Disable ad blockers that may interfere with payment processing.
- Make sure you have administrator permissions on the account.
Related articles
- Choosing the right plan and pricing - Pick your plan
- Protecting your information - Billing security
- Adding and editing users - User limits per plan
- Canceling your account - Cancel or downgrade