Description
As a reseller, you can manage your clients' access to advanced next-generation features from your reseller interface. This article will guide you through each step to manage these next-generation features available to sub-clients from the reseller interface. Additionally, we'll provide an overview of each feature and its benefits.
Why This Matters
Managing your clients' access to these features is crucial to ensuring their success. With the reseller interface, you can easily manage your clients' access to certain functions. These features, such as campaign templates, automation conditions, A/B split campaigns, and behavioral segmentation, allow your clients to create more personalized and targeted email campaigns that increase engagement and conversions.
Step-by-Step Instructions
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Access the reseller interface by logging into your reseller account.
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Click on the Clients tab to see a list of all your clients.
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Hover over the client whose next-generation features you want to adjust to open the client submenu.
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Select the Edit Account Limits option on the right side of the client dashboard.
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Locate the Next Generation Features option and toggle it on or off to manage next-generation features for your clients.
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Click the Save button to save your settings after making your changes.
Next Generation Features Details
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Campaign Templates Enabled Activates premium professional templates designed to help clients stand out in their email campaigns.
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Automation Conditions Enabled Activates conditional automation, such as if/then conditions, to create more personalized and targeted email campaigns. Increases email campaign efficiency by automating specific tasks, such as sending follow-up emails to subscribers.
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A/B Split Enabled Activates A/B split campaigns to test different email content or designs and identify the most effective approach. Provides insights on which campaign elements resonate best with subscribers and can be used to improve future campaigns.
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Smart Email Resource Enabled Not yet available in the UI, it will allow the use of "AI" features to optimize email campaigns.
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Smart Template Enabled Not yet implemented, but will be used for smart and customizable templates.
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Brand Access Enabled Not yet in the UI, but will allow user branding. Enables businesses to maintain brand consistency across all email marketing efforts.
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Custom Automation Webhooks Enabled An API feature that allows custom webhooks to trigger specific actions in email campaigns.
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HTML Editor Enabled Activates the use of the HTML editor to provide more customization and design options.
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Contact Export Enabled Activates the use of the export feature to extract contact lists from email campaigns.
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List Redirection Enabled Activates the use of custom list redirection functionality to redirect subscribers to a specific landing page or website.
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Custom Merge Tag Enabled Activates the use of custom contact merge tags in email campaigns. Personalizes email content and increases engagement by addressing subscribers by their name or other personal details.
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Insert Reseller Logo Injects the reseller badge into the footer of campaigns, redirect pages, and preference manager. Increases brand recognition and promotes reseller services.
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Behavioral Segmentation Enabled This feature activates advanced subscriber segmentation based on behavior via the segment editor. Increases email content relevance and improves engagement by targeting specific subscriber groups.
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Tag Usage in Automation Enabled Not yet in the user interface, but will allow the use of tags in automation.
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Tag Usage Enabled Activates the use of tags in email campaigns to segment subscribers based on preferences or behavior. Provides more personalized and targeted email content that increases engagement and conversions.
Troubleshooting
Client can't see enabled features
- Check that features were saved after enabling them
- Verify if the client needs to log out and log back in
- Ensure the client's plan supports the enabled features
- Allow up to 15 minutes for changes to propagate
Feature toggles are grayed out
- Confirm you have reseller administrator permissions
- Check if your reseller plan includes these features
- Verify that the specific client account is active
- Contact support if features should be available
Changes don't save properly
- Ensure you clicked the Save button after making changes
- Check if there are error messages on the page
- Verify your internet connection is stable
- Try using a different browser if issues persist
Client has exceeded feature limits
- Review the client's current usage against their limits
- Check if features need to be upgraded in their plan
- Consider adjusting limits or upgrading the client's package
- Monitor usage regularly to prevent future issues
Related Articles
- Update Your Billing Information - Client billing
- Adding and Editing Users - Client users
- Client Template Sharing - Client resources
- System Email Customization - Client emails
- First Steps - Client onboarding